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For many years we published a newsletter and then moved to a blog.  With social media taking over most of the discussions we have decided to post most updates on sites such as Facebook and the many groups we belong to on LinkedIn (Liza Hogan).


We continue to offer our Basic Services package to existing and new clients.  For those of you who are contemplating rating your properties, this is a great way to try it without making a major commitment.  Please contact us with any questions.  Existing Clients are eligible for special discount pricing.  Please contact us for details.


Our Basic Services materials are an introduction to more consistent and better managed vacation rental properties.  The package includes the following:   


  • 2015 Basic Furnishing Standards for Vacation Rentals - This twelve-page document is updated annually and addresses recommended furnishings, including electronics, kitchen, and housewares.


The information is essential for both rental unit owners and management staff to understand the necessary furnishings for a vacation rental.  We recommend including it with all new management contracts.  For existing contracts we encourage you to send an updated version annually to remind owners of your expectations for their property.


  • 2015 Basic Rating Checklist helps standardize procedures and ensures greater consistency when reviewing    your rental units.


  • Description of Ratings. This document provides a general description of our rating categories. It is also posted on our website.


  •  2015 Recommended Replacement Schedule


These documents may be purchased for $950.00 and are sent via email in PDF format and includes our License Agreement.

Note:  If you contract for any of our rating or training programs within the same calendar year, the $950.00 will be credited toward those fees.  This one-time credit may not be combined with any other discount or coupon. 


Resort Rating Specialists 2015 Membership Plaque $50.00, plus $6.00 shipping & handling.

A wood and brass plaque informing guests that you are committed to providing quality vacation rentals. 

If you prefer we can send a paper Certificate free of charge.


All Materials are subject to and include our License Agreement.


Thanks! We appreciate your business and hope that we will continue to see you.

Liza Hogan, Founder and President of Resort Rating Specialists has been a featured speaker on industry trends at many conference and association meetings

Do Reviews Really Matter?
April 29, 2013
From time to time I read articles that say reviews are mostly fabricated and often it's a competitor saying something negative. I strongly disagree and believe that the property managers who aren't actively monitoring and responding to reviews are missing a big opportunity. Click on the link to read more...
Serving Two Masters
January 24, 2013
Balancing the needs of owners and guests is a delicate balancing act. Just sending a rating report or a letter to owners with recommendations for improvement won’t turn the tide – it requires a partnership between the property manager and owners and even then, it will take some time to really reap the benefits. Click on the link to read more...
The Demand for Detail
September 30, 2012
Unless you have a new property with furnishing packages, there will always be a wide variety of quality in vacation rentals. Where do you begin to start educating your owners on the changing market?
Recording of Vacation Rental Mastermind Panel
August 3, 2012
This program sponsored by LuxuryRealEstate.com was presented July 25. Click on the link to read more and access the recording...
Vacation Rental Impossible
July 12, 2012
A couple of network reality shows provide lessons that apply to the vacation rental industry only in this case it’s the property manager that’s left to help owners make their property attractive and successful. There are so many things to focus on it takes a sharp manager to present the truth in a manner that will motivate owners to improve their property. Click on the link to read more...
The Benefits of a Good Vacation Rental Property Manager
June 13, 2012
The recent NY Times article “The Summer Rental Rat Race” illustrates the value of an experienced property manager. Click on the link to read more...
Simple Tips To Improve The Guest Experience
April 24, 2012
Some improvements are really simple. Here's a brief list of quick improvements to pass on to your property Owners. Click on the link to read more...
2012 Hospitality Trends and Priorities
February 7, 2012
The industry outlook for 2012 is good. But in order to capitalize on that you need to do everything in your power to leverage your property to attract vacationers.
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